Catalina Island Company - Two Harbors Location:Two Harbors, CaliforniaExperience:Previous experience required
POSITION : Host/Hostess
FUNCTION : Hospitality
REPORTS TO : Harbor Reef General Manager
JOB TYPE: Full Time & Part Time
LOCATION : Two Harbors, CA
About the Company:
Catalina Island Company, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherines Terrace, as well as Banning House Lodge & Villas and Harbor Reef Restaurant in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the islands natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more.
We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island Californias Island Escape.
The incumbent is responsible for contributing to the overall dining experience of guests at our various venues, by assisting the Manager and wait staff with welcoming and seating guests.
The incumbent is responsible for:
Ensuring accurate knowledge of daily scheduled events, parties or daily specials
Checking reservation book to ensure floor plan accommodates all reservations within an appropriate time span
Checking messages for the day and update reservations as necessary
Making a seating plan for the evening to use as a reference when seating guests
Working with Manager to assign server sections, keeping distribution of tables fair and equitable
Maintaining a safe working environment for guests and employees adhering to established company procedures and industry regulations
Greeting guests in a friendly and courteous manner
Checking in guests in the reservation book, escorting them to their table and distributing menus and wine list (distribute menus from the LEFT, starting with the eldest woman and moving clockwise and end with the host and set the wine list in front of the Host)
Ensuring each guest has a complete place setting
Answering the telephone and periodically check the bathroom and premises for any unsightly messes or hazards that need to be addressed
Ensuring all reservations are in for the evening
Bidding farewell to guests when possible and making sure they had a pleasant experience (if there are any complaints, report to the Manager)
Going through all menus (bar & Lunch included): wiping down covers, checking pages for stains, crumbs, etc., removing and replacing soiled pages
Periodically checking the chalkboards to make sure information is up-to-date; removing them at the end of the evening
Contributing to the success of the team by supporting the companys vision, mission values for success and goals and objectives
Assisting fellow co-workers whenever possible
Must have excellent interpersonal skills and great communication skills
Must possess a friendly, courteous attitude and professional appearance
Serve Safe Certificate
Education and/or Experience:
Prior experience in an upscale restaurant or hotel preferred
Must be at least 18 years of age
Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred.
Must be able to stand and walk for extended periods of time
Must be able to bend, crouch and reach
Must be able to lift up to 20 lbs.
Visual acuity and ability to hear to clearly communicate with managers, coworkers and guests
We offer a highly competitive salary with health, dental life, 401K Match, vacation and sick benefits for all Full Time regular positions. Both Full Time and Part Time positions receive discounts in F&B outlets in the company and discounted hotel rooms and activity tours.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.